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Potter Street Academy

Potter Street Academy

Useful Links for Parents

Here you will find information about different organisations, charities and groups on offer locally or nationally which can be contacted for advice and guidance if needed on a range of different topics.


Mind in West Essex

A new crisis mental health phone line has launched across Essex. The 24-hr service launched by Essex Partnership University NHS Foundation Trust (EPUT) offers immediate and specialist support to adults experiencing mental health crisis.

Anyone in need can dial 111 at any time and select the option for mental health crisis (option 2)

The Mix

Support available for CYP up to age of 25
Telephone support 4pm – 11pm everyday 0800 808 499
Webchat support for ages 10 – 18 only 4.30pm – 11pm on
Telephone counselling (up to age 25) 
Text Crisis Messenger 24/7: text THEMIX to 85258


Free counselling service for ages 5 – 25 years currently offering telephone counselling and still taking referrals
Enquiries can be made by professionals, young people or their parents by speaking to a member of the Clinical Team on 01279 414 090 and choosing option 1



Department for Education - Articles and advice regarding children's and young people's education

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Family Lives - Get advice whenever you need it, supportive and non-judgemental


Mumsnet - Parenting tips and advice written by parents

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Practical Parent Education - Support for childen's behaviour and parenting tips

Healthy minds (West Essex) Harlow 

Access to a wide range of talking therapy treatments.
Telephone: 0300 222 5943      Crisis line: 0330 726 0110

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Young Minds

Child and adolescent mental health support

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Families in Focus

Helpline and advice to guide and support parents of young people with disabilities in West Essex.
Telephone: 01245 353575

Tree House Family Hub
Support, activities and groups available for pre-school children. 
Telephone: 0300 247 0122

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Harlow Food Bank
Food available for families in crisis, referral needed from registered care professionals, such as, Citizens Advice Centre, Safer Places and Harlow Council Front Line Services.

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Child Bereavement UK
Support to help young people grieve.

Telephone: 01494 568900    Helpline: 0800 028 8840

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EWMHS (Emotional Wellbeing and Mental Health Service)
Provides support for young people and their families.

Self referral: 0300 300 1600

Out of hours and weekend Crisis Support Service: 0300 555 1201 (ask for crisis team)

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Action for Children
Mental health for parenting, advice and support.


PACT for Autism
Support for families of children and adults with autism and other special needs and disabilities.

Parent support line: 07837 606089


Safer Places
Domestic abuse support service.
Safer Places offers a range of different services to support you and guide you through an abusive relationship.

24/7 support: 03301 025811

Safer Places


SEND (Special Educational Needs and Disabilities)
Information, support and advice.

Telephone: (Harlow office) 03330 130291 


Healthy Family Service 
Support for children and families in Essex with parenting, health and wellbeing. 

Essex Child and Family Wellbeing Service


Supporting single parent families to live secure, happy and fulfilling lives. 


Citizens Advice Harlow - Law
Free half an hour appointments with specialist solicitors covering: employment, immigration, wills,consumer, personal injury, family, criminal and housing.

Telephone: 01279 770189   Email: 

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Essex Youth Service Young Carers Team 
Free personalised support to young carers and their families.

Telephone: 0345 7430430

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Free self-help support group for anyone who is affected by someone else's alcohol or drug use.

Telephone: 07830 528568 


Harlow Advice Centre 
Provides specialist benefits, debt and housing advice.

Telephone: 01279 704002



Essex County Fire and Rescue Service 
General safety advice, smoke alarms and free home safety visit.

Telephone: 0300 303 0088   Email: 

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Free, private and confidential service where children and young people can talk about anything that is on their mind. 

Telephone: 0800 1111

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NSPCC (National Society for the Prevention of Cruelty to Children)
Help for adults concerned about a child - Telephone: 0808 800 5000
Help for children and young people - Telephone: 0800 1111

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24/7 365 days a year, there is someone to listen.

Telephone: 116 123 for free 

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